Travel Management Solutions

Online travel management services provided by leading firms in this space include not only the transactions associated with the travel but also upstream travel management - including planning, reviewing and selecting from choices; and downstream tasks including expense settlements, feedback and closure.

Symphony Services has a depth of experience working with leading online players in the travel space to address some of the important issues facing your business:

• Transaction Security: First and foremost your customers want to know that their personal information, and particularly their credit card information is safe.  Symphony’s Security & Vulnerability testing services will help ensure that your site – and your clients’ personal information is safe from hackers and other bad guys.  And our PCI-DSS certification testing will ensure that their transactions are secure.
• Improving the User Experience: Improving the usability of the site through better web application design as well as through providing relevant content, significantly impacts customer stickiness and the likelihood of a customer completing a travel transaction.  A better user interface isn’t just incorporating RIA technologies but requires an understanding of all the planning and information needs of a traveler.  Symphony User Experience team will help optimize the design and usability of your online presence to increase sales.
• Understanding Your Customers: There is a treasure trove of information about your customers that reside in the clickstream.  Symphony’s analytics expertise can help you build better intelligence into your site, helping to match products and services with your customers and increasing both the likelihood of transaction completion and repeat customers.
•  Device Portability: There is an increasing need today to make your travel offerings and services available not just on the web, but also on a variety of devices, including mobile phones, the iPhone and other portable devices. Symphony has built online applications which run seamlessly on multiple such delivery platforms.
• Building microsites: One of the key focus areas for many online travel providers is to leverage partnerships and brands to build microsites which target specific destinations, events or travel products. Symphony has extensive experience building microsites for a number of online companies.
• Engaging Customers in Dialogue: Symphony has expertise in integrating social media technologies like blogs, RSS and community portals to help promote an effective multi-channel dialogue with and between your customers.  Our Customer Support services can also improve your customers’ experience.
• Improving the Website Performance, Scalability, Reliability and Availability: Of course nothing sinks a retail site like poor performance or the inability to scale to meet demand at peak loads.  Symphony’s PSRA Assessment helps identify weaknesses in your systems architecture and make recommendations to remediate those issues – before your clients do.

Our understanding of what’s driving your business combined with our technical expertise, sole focus on building commercial-grade software and proven ability to deliver for our clients, makes Symphony the partner of choice for you.  Remember, isn’t IT outsourcing – it’s your business.