Outcomes and Outputs
It’s important to distinguish between "output certainty" and "outcome certainty".
They are similar concepts, but not the same.
Outcome-based models refer to achieving a certain result
(e.g. certification of a release meeting agreed upon criteria; Cost of Quality reduced
by 25%).
Contrast that with Output-based constructs which refer
to the completion of a given set of individual activities (e.g. run 10 test cases),
typically completed for a set price and with some level of service level guarantees.
This is another important performance-based style of contracting and is appropriate
in many situations. Outputs are also the building blocks of a outcome-based model.
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