Enterprise Resource Planning (ERP)

The ERP market is both maturing and evolving. What started out as primarily a financial reporting application has broadened to incorporate virtually every aspect of an enterprise's operations - sales, manufacturing, procurement, supply chain and human resource management. Today's ERP vendors are dealing with varied dynamics including product footprint expansion (breadth of offering), verticalization of offerings (depth of offering), enhanced analytics and reporting and reducing TCO.

With all these forces at work, the R&D; organization is often forced to make tradeoffs between the different options. But you don't have to choose to satisfy one customer need while neglecting another any longer. Symphony Services has the software product engineering skills and expertise in developing ERP, CRM, SCM and related applications to help you address these issues while improving time to market, increasing quality and reducing your R&D; costs.

Platform Modernization

Additionally, some companies are trying to restart their growth through a platform modernization strategy - from older systems and technologies (e.g. AS/400, Mainframes built with RPG or COBOL) onto modern platforms such as Java or .NET built on a SOA architecture using web services and Web 2.0 technologies such as AJAX. Symphony Services can provide the architectural consulting and software engineering services to help companies make the switch efficiently.

Customer Relationship Management (CRM)

The key to a successful partnership is to find a provider who has significant experience in your market. Symphony has resources totaling more than a thousand man years of experience in the CRM market. We have extensive experience across the entire product development lifecycle including development, QA, professional services and support for both traditional licensed products as well as on-demand versions. Symphony can leverage this experience to help other CRM ISVs develop better products.

Symphony Services’ CRM experience is both broad and deep. We have worked on the following CRM applications and vertical solutions:

Applications	Vertical Solutions
Marketing Automation Sales Force Automation Customer Order Management Call Center & Service Business Analytics Partner Relationship Management	Automotive Communications Consumer Packaged Goods Energy Finance High-Tech Hospitality Travel Transportation

Partner with Symphony

For more information on Symphony’s offerings in the Enterprise Application segment, please contact us at [email protected].