Symphony Services provides analytic solutions and services for the Operations functions of our enterprise clients in various industries. Our work often includes managing business variability across key levers, including demand, supply, price and risk. As an illustrative example, Symphony’s clients in the high-tech industry typically achieve the following first year results:

• Improved revenue by 1 – 2%
• Reduced inventory by 20 – 40%
• Reduced COGS by 5 – 10%
• Decreased Operating Expense by 5 – 10%
• Improved forecast accuracy at SKU level
• Improved supplier fill rate

For industries like industrial, manufacturing and distribution, where there is a strong focus on managing gross margin and achieving market share targets, our solutions include price planning, strategy and execution in the context of integrated business planning.

For clients who need immediate operational improvements and don't have time to wait for a traditional transformation process, we offer business services that leverage our hands-on experience – we work side-by-side with your practitioners to help them and your management teams gain insight without turning your company upside down.

Our enterprise clients represent a wide range of industries and business processes:

• Banking & Financial Services – Risk management and profitability analysis
• Distribution – Demand forecast management; pricing & segmentation analysis; deal analysis; price negotiation management; inventory management; and demand forecasting
• High-tech – Revenue management around margin accrual; improved cost and revenue recognition; increased visibility into opportunities; outsourced spend and cost management; supplier performance scorecard; and decision management
• Manufacturing – Price and guideline setting; price planning & management; product launch management; demand forecast management; product rollover management; constrained supply management; inventory & risk management; product margin analysis; sourcing & spend management
• Insurance – Profitability analysis and regulatory compliance analysis
• ISV & Web Services – ISV & Web-centric Analytic Solutions
• Retail & CPG – Demand forecast management; promotion effectiveness; product margin analysis; inventory & risk management; sourcing & spend management; product launch management; product rollover management; and constrained supply management
• Telecom – Spend management and optimization

In 2009, Linksys by Cisco and Symphony Services won the Ventana Research award for Operational Leadership based on excellent results.

• Background
  • Linksys, a Cisco company, makes home networking products
• Problem
  • Poor inventory planning practices were causing high levels of obsolenscence and frequent supplier order changes
• Solution
  • Integrated demand-supply planning solution that enables planners to
    • Collaborate with customers to develop an accurate demand plan
    • Develop stable supply plans at SKU-level using dynamic inventory buffering strategies
    • Understand impact of demand and supply plans on revenue and margin targets
    • Provide visibility of demand/supply plans to other functional areas including sales, finance and logistics
• Solution
  • Dramatic reductions in inventory and expediting
  • Large improvement in SKU-level forecast accuracy
  • Large improvement in order fill ratess

To read more about the Linksys success story, click here

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